You can also set up automatic private replies to user comments, posts, or private messages, based on specific triggers such as keywords or entire phrases. Wow… Great pic bro. You also have the option to include images. You are at the right spot. Solutions, Thursday, Sep 24, 2020 at 02:10 PM On your page, select the “Reviews” or “Recommendations” tab on the left-hand side: 3. Locate the fake Facebook review you want to remove.4. This was taken by one of our crew. Tagging people you reply to … The review page on Facebook is busy and cluttered, sometimes distracting customers from what they came to do. Here’s how to respond to Facebook reviews you suspect, or know, are fake: “Hi [CUSTOMER NAME], we think there might be some confusion here! Thank them for the compliment and ask if they’ve ever visited Walnut Street Coffee. Questions are a huge signal of interest. Wednesday, Oct 25, 2017 at 09:00 AM | Solutions, If a tree falls in the woods and there’s no one there to hear it, did it make a noise? Locate the review you want to respond to privately. Make your happiest customers even happier by commenting a short, sweet, personalized note, thanking them for their business. Here are all the topics we’re going to cover in this guide on how to respond to Facebook reviews: Responding to Negative Facebook Reviews and Recommendations, Responding to Positive Facebook Reviews and Recommendations, Removing Facebook Reviews or Recommendations, Getting More Facebook Reviews and Recommendations. Check out our complete guide on how to get Facebook reviews. Your customers keep you in business – thank them for their positive feedback! Here’s Where Get Them. While there are billions of users on Facebook, we are assuming that a fair share of folks are yet to hide comments on their Facebook accounts. Could it be that you have the wrong business? Refund the meal. Responding to a positive Facebook review or recommendation is as easy (and fun) as it sounds. This isn’t just for reviews you think are unfair. Fantastic!! They’re wonderful to receive. When you sit down to respond to a negative Facebook review or recommendation, remember that it is an opportunity. It’s a win-win. How to Manage, Reply or Send Message to All Comments on Facebook Page.This video show you how to collect all comments on Facebook. Thank them and answer their question within your response. At the Ad level, check the box next to ad you'd like to view and … Head to your business’ Facebook page.2. Number one! Text Formatting. 3. Yes! If a mistake was clearly made on your part, respond and correct the situation quickly. You posted a video from a community fundraiser in which your company participated. Let us teach you how to get Facebook reviews with useful tips and advice you can put into practice today. That way, only your happiest customers are sent to Facebook. Is a simple ‘thank you’ enough? Want to learn more? Copyright © 2003-2021 RWL Design, Ltd. There’s a way you can impress customers – and a way you can make the situation worse – when responding to negative reviews. Locate the review you want to respond to.4. Does the compliment relate to something accomplished by your team, a specific member of your team or a partner? Tag to respond to comments. When a person takes the time to comment on your post, it's always a wise idea to reply to that comment. , for any reviews written by people who have been constantly attacking your business. Businesses have sued reviewers claiming slander or defamation if the review content had false claims that hurt their business. The third time you read it, you are likely in a better mindset to craft an authentic response focused on your brand values rather than fueled by emotion. Thank them for their comment, give them a shout-out, ask a follow-up question, Here’s how to remove Facebook reviews or recommendations in 2019: 1. Here are a few tips for doing it well: If you’ve been hit by a string of fake Facebook reviews or recommendations, or you simply don’t have time to monitor all the reviews that are coming in, it may be time to remove them. Own a restaurant? Social media Marketing is all about the presence on social platforms and it’s growing importance for the businesses today in the internet Social media is an ever changing space, thanks to new social networks that have popped up in the last few years. As the business page administrator, you don’t have the power to remove a bad or fake review yourself. This is the mindset you need to be in to win customers back over. Click on the exclamation point icon to the right of the review: 5. . So when you come across your comment or … Did a Facebook fan compliment a photo you shared of getting coffee at Walnut Street Coffee in Edmonds? Positive reviews are from your biggest fans, so you should. Recognize them in your response. Click Comment. Positive reviews are from your biggest fans, so you should absolutely respond to them. Login to your Facebook’s business page. Add value. 2. Innocent look! You are like coming home! Nothing will hurt your business more than making accusations in your Facebook review response, especially since it can turn into a commenting war. Solutions It may be you love the community in which you live and relish the ability to support it. This an excellent way to learn more about your customer’s experience and win them back over with your attention to service. #humbled or #rockon may be more your style. Make your happiest customers even happier by commenting a short, sweet, personalized note, thanking them for their business. You may be able to remove some negative reviews, but for those that remain, the best course of action is to first respond appropriately, as outlined above, then surround it with glowing reviews about how … To them, it seems like you don’t care about a poor customer experience, and that the quality of service you offer is low. Jump to. But how do you handle them on Facebook? It makes that person feel important -- and it shows the rest of your fans that you take their comments seriously. You should always reply to as many comments as possible on your posts. These should be reported immediately. Jump to our section on how to respond to negative Facebook reviews for insights on what to say when you send a private message. Any review, whether or not it includes additional text feedback, appears like a post in the Reviews or Recommendations section. You can unhide it by repeating the process and choosing the Unhide option. Let’s talk about how Facebook could help you start achieving your business's goals. But when you deflect the comment, you fail to acknowledge the commenter. Here’s how to privately respond to a Facebook reviewer: 1. From time to time, however, you may want to reply to fans using your own profile. with useful tips and advice you can put into practice today. Locate the fake Facebook review you want to report.4. Because so many consumers use Facebook to make purchasing decisions, you need to show up for them. Don’t feed the trolls and love the hate. Evergreen Charming. Remember, it's not just the reviewer who'll read your reply, but other potential customers. Take the bare minimum a bit further with a short and sweet response. Your smile…wow! Before you ask: yes, negative reviews can work in your favor. You always Looking Rock. Why respond to a positive Facebook review or recommendation, How to respond to a positive Facebook review or recommendation (+ examples), How to remove Facebook reviews or recommendations in 2019, How to encourage more positive Facebook reviews. Click on “Message” beneath it: The best part of this feature is that Facebook notifies others that you are handling the review with a notice that says, “Page responded privately to this review.” This notice appears directly under the review and shows other customers that you haven’t just ignored the review. Is there something you can do to repair the relationship between you and your customer? 1. Let’s dive into all the technical aspects of how to respond to Facebook reviews: Anyone with a business page on Facebook also has a personal account, so sometimes when you go to respond to review, the response shows up as being from your personal account and not your business’ page. The comment box expands. Trolls and constant hate can either ruin your day, or you can … The first time you read a negative Facebook review or recommendation, you may feel defensive. , which can be used for any computer-generated or salesy content. As you know Instagram insanely became the most loving social media platform for sharing beautiful life moments by capturing them in Videos or Pictures. 22301 95th Pl W Edmonds, WA 98020, RWL Design, Ltd. | Advertising, Design, and Development. A large number of positive Facebook reviews does more than build a good reputation of your business. Get more positive reviews on Facebook to bury the negative review. Nothing builds relationships on Instagram faster than replying to comments on Instagram with an @mention. Example #2 of monitoring Facebook comments well. At a bare minimum, like their comment. Technically, you can sue for a bad Facebook review – but make sure you have a case first. Should you ever ignore compliments on Facebook? Not only does this response display to your fan that you value your team, it displays to your team that you value their contributions. Though you’ve already reported it, Facebook’s reviewing process can take several weeks. When you receive a string of negative reviews, either from competitors, former employees, or people referencing things other than an experience at your business, these are known as fake reviews. So now you now you know how to reply and comment on Facebook! Accessibility Help. Click “Reviews” or “Recommendations” from the left-hand sidebar: 3. Here’s how to respond to Facebook reviews you suspect, or know, are fake: Be polite. respond to them. Nothing will hurt your business more than making accusations in your Facebook review response, especially since it can turn into a commenting war. The faster the comment is written, the easier it is to get to top 5 position. Asking a question is a great way to encourage further engagement. Let us teach you. Negative reviews that are left unresponded to raise red flags for consumers. When using this feature, the user will get a reference with a link to the post or comment that is getting the reply. It may be that this fundraiser has particular meaning to you or a staff member. Is it okay to ignore negative Facebook reviews or recommendations? To manage Facebook ad comments via ads manager. You have to report it to Facebook and they will decide whether to remove the review. This acknowledges you read it. Unlike Google or Yelp, Facebook reviews behave like posts, so you could end up arguing with a dissatisfied customer in the comments. Join our always relevant newsletter. Always the best. Our creative team is skilled at helping businesses and individuals develop and manage their branded Facebook presence. Learn how to respond to Facebook reviews in a way that builds or repairs customer relationships and delights customers into returning again and again. Here’s how to respond to Facebook reviews as your business: 1. Here’s how to respond to negative Facebook reviews or recommendations: The key to delighting customers who have had negative experiences and winning them back is by doing more for them than expected. Take that extra step to not only make things right, but really serve your customer in a phenomenal way. For many businesses in today’s market, Facebook is about building and managing a positive reputation. Yes! Facebook highly values relationships, and so if a user’s friend has recommended your business, that recommendation will show at the top for them. Whether the complement has an emoji in it or simply is an emoji, try responding in kind. . We’re incredibly lucky to have such a talented group. Check out our complete guide on. A fann complimented it. This type of reply allows you to start giving your brand some personality. Sending as many as possible as often as possible is important to get more Facebook reviews since the conversion rate is low compared to those sent to Google or Yelp. Giving some additional context within your response helps the fan get to know you (aka your business) better. When you send reminders to customers who did not take action, you can double the number of Facebook reviews you receive. all of which Facebook considers “objectionable content” and has strict policies against. Write a short, non-confrontational reply to show that you understand and sympathize with their poor experience. It can be tough to admit your business was wrong, but if you do, you’ll earn respect for your honesty and more customers in the future. Additionally, the hashtag ‘#blushing” may not have the right vibe. Make your response a little more personal by saying, “we’re so glad you loved our ______,” or, “we’ll be sure to let Greg know you loved having him as your waiter!”, Let them know you’re excited to see them again with a simple, “we look forward to having you dine with us again,” or, “we hope to see you again soon!”. Positive Facebook reviews and recommendations aren’t as difficult to deal with properly, but there are a few best practices you should follow just the same. Try to make things right by offering something for their trouble. Remember, they’ve handed you an opportunity to better your business. Social media integration helps you reach your audience. Take the simple ‘thank you’ a bit further by sharing something about the event. Have you tried content marketing, but not seen increased leads? Comment on a Facebook Page From Your Personal Profile. Before you hit the “comment” button, think if it’s useful and if someone can actually benefit from it. Build stronger, more familiar customer relationships through Facebook Messenger with these 9 tips. The key to delighting customers who have had negative experiences and winning them back is by doing more for them than expected. The more positive Facebook reviews and recommendations you can get, the better your online reputation, and the more like friends of reviewers are to choose you over competitors. You can respond to Facebook reviews and Recommendations the same way you can respond to comments on your Facebook Page or through your Facebook … Ask your customers how satisfied they were with their experience before sending them online to review you publicly. the valet parking cost. Your comment should be published in the first 10 minutes after the new piece of content is put out on the page. It’s not always easy to know how to respond to comments on Facebook – especially compliments. Solutions. Finally, you click on “save reply”. Read more, Tuesday, Jan 12, 2021 at 08:14 AM If someone leaves a negative comment about something that never actually took place or is based on incorrect facts, correct him. Take that extra step to not only make things right, but really serve your customer in a phenomenal way. Refund the meal, and the valet parking cost. In addition to the native text effects, you can also format your comments by using … Short and Sweet: Thank You. Sharing the credit is a great way to accept a compliment without looking conceited. I think this is the best I’ve seen till now. Did a fan comment with “Great picture” or “Love this view”? Using Facebook ads manager, you can hide comments on Facebook, delete comments and directly reply to them. You can reply to a comment on a Page post by going to the comment. 2. A response from a person—rather than a … Few best FB comments for friends are listed here for you if … One and Only you bro. This feature is available for free at Chatfuel, in the GROW section: acquire users from comments. Raise questions regarding their false comments. earn how to respond to Facebook reviews in a way that builds or repairs customer relationships and delights customers into returning again and again. The Facebook user will see that their friend had a positive experience at your business, and that personal recommendation is incredibly valuable to the user’s decision-making process. You may want to post and comment as your Facebook Page on your own Page. You want to encourage that interest whenever possible. Locate the fake Facebook review you want to report. Before making the decision to sue, we recommend you hire a legal professional to discuss the option, as we are not lawyers and do not provide legal advice. You likely have more anxiety when it comes to responding to negative Facebook reviews than you do about the positive ones, and rightfully so. Frequently, this box is already expanded, in which case … Take the bare minimum a bit further with a short and sweet response. It’s not a reply that will work for all businesses or individuals. Hover over the dropdown icon directly beneath it to see who you are commenting as: 5. Solutions, Wednesday, Oct 21, 2020 at 10:01 AM Read our tips to see growth. This helps you talk with your fan in their own language. All rights reserved.Rising Star Reviews, 1611 E 2nd St, Suite #22, Casper, WY 82601, How to Get Facebook Reviews: The Ultimate Guide, Customer Reviews (How to Get Positive Reviews), How to Get Google Reviews: The Ultimate Guide, How to Get a Google Review Link (The Right Way), Yelp Business Reviews (Dangers You Need to Know About). We’re going to teach you how to appropriately respond and even win customers over after they’ve had a negative experience. On Other Posts. 3. Beautiful. 17 thoughts on “How to Comment and Reply to them on Facebook” preeti says: April 27, 2020 at 21:10. Go to Ads Manager. Private Replies allows Businesses to reply to Post Comments and Visitor Posts made on their Page with a single message on Messenger. Best FB & Insta comments for Friends. Here are some tips to guide you when writing that comment on a beautiful girl photo on Facebook, whatsapp or Instagram: Avoid giving out lewd comments: Comments such as “You are Sexy” or “You look hot” should be avoided when writing FB comments for girls, especially if there isn’t a close friendship between you two. We cannot stress how important this is with Facebook reviews. You mention that we did not honor your reservation, but we don’t take those unless they’re for a private room. Did a fan compliment your photo of the Space Needle and ask you where you took the photo? Click on the “Reviews” or “Recommendations” tab on the left-hand sidebar: 3. Thursday, Nov 02, 2017 at 11:00 AM • The idea is to use your brand voice in your reply. , for any reviews that don’t specifically refer to an experience with your business. If you suspect or recognize a fake Facebook review, it’s pretty simple to get it removed by Facebook. Facebook allows you to continue conversations with your customers by responding via private message. The World Wildlife Fund (WWF) depends on donations to stay afloat and has infinite cute animal photos at its disposal. Always Smart! Your responses to Facebook post comments can go unread, especially if you get a lot of comments. Can a business sue for a bad Facebook review? to effectively receive more Facebook reviews without spending lots of time. If your responses aren't easy to digest, then they might simply move onto a … Find the idea of creating content and responding to fans on Facebook overwhelming? With a simple ‘Thank u!’ or ‘Aww that's sweet of you’ or anything that comes to your mind first when you read the comment Here’s how to report a fake Facebook review: 1. After you respond to Facebook reviews left on your business’ page, you can continue effectively build a stronger reputation by getting more Facebook reviews and recommendations. Apologies can go a long way if you explain that steps are being taken to correct the situation. Here are some best practices to help you get more positive Facebook reviews or recommendations: Want to learn more? Sure, you'll miss a few here & there -- but replying to comments is such an easy way to increase the post's reach & engagement. (auto reply to new comments with a comment and a private message) ... Facebook Autoresponder Bot is the best solution if you want to: >>> Auto reply for REGULAR POSTS, DARK POSTS, VIDEOS, LIVE POSTS and Facebook ™ ADS. Also, by replying you can often get the person to comment again, which boosts the post's reach. It’s not uncommon to be so swamped with the day-to-day of business that you don’t have time to manage your online presence. Click on the exclamation point icon to the right of the review: 5. My dream came true! Looking for Best Comments for Girls pic on Instagram? It’s awesome.). (Which…if you haven’t, you should. Definitely not. Pretty good stuff ahhaaa! We’re going to teach you how to respond to Facebook reviews and recommendations – both negative and positive – so you have the tools to effectively reach out and win your customers over in the long-haul. ‘Thank you’ or ‘Thanks’ are often all it takes to show a fan you appreciate their engagement. This frustrating kink is fairly simple to fix. There will be negative Facebook reviews. Select the reason you want it to be removed: After you respond to Facebook reviews left on your business’ page, you can continue effectively build a stronger reputation by getting more Facebook reviews and recommendations. It's not always easy to accept credit. List of the Best Comments for Girls pic on Instagram. Posted on October 5, 2017 Author elfworld Categories Facebook, Social Media Tags comments, facebook, social media, tips. And again, the suggestion here is to wait about 20-30 minutes before replying to comments. You are Rockstar That makes them feel noticed and appreciated, and they’ll be more likely to come back. The more thoughtful the Facebook complement, the more thoughtful your response should be. But, since you aren’t a giant ice cream sundae, you won’t be able to make everyone happy all the time. If you want to boost your Facebook rating, getting lots of positive Facebook reviews or recommendations is easier than you might think. Slaying. Yeah, my bro! How your business handles negative reviews can either concern or impress future customers – use it wisely. Select “Recommendation Not Relevant” if the posted review has nothing to do with an experience at your business, or “Unfair Recommendation” if you suspect it is from a competitor or former employee: Facebook will review your report and decide whether to remove the review. Just … Please privately message us or give us a call at [INSERT PHONE NUMBER] so we can better understand the situation!”. Even then, there’s no guarantee that Facebook will remove the bad review. How to respond to Facebook reviews as your business, How to privately respond to a Facebook reviewer, How to respond to negative Facebook reviews or recommendations and win your customers back, How to respond to a fake Facebook review or recommendation (+ example). Tap Hide Comment. It’s more suited for a brand with some edge. It also discredits the negative Facebook reviews you’ve received. Most of the time, when a customer complains online, they just want to be heard. That makes them feel noticed and appreciated, and they’ll be more likely to come back. Politely question the credibility of their review: On your page, select the “Reviews” or “Recommendations” tab on the left-hand side: 3. For example, if the photo praised was captured by a staffer, you might say: Thank you! Go to your business’ page.2. 3. Head to your business’ Facebook page.2. Login to your Facebook’s business page.2. Dollar Shave Club has seized the opportunity to reply to every comment on its Facebook dark pots. Facebook offers a simple option to create quick replies: Go to your inbox and click on the chat symbol in the bottom right corner. They’ve been known to hurt businesses and cause some serious damage. ‘Thank you’ or ‘Thanks’ are often all it takes to show a fan you appreciate their engagement. Take it a step further and make an even better impression by delivering more than what’s expected of you. Fake reviews aren’t pretty. For a Facebook review to be removed, it must fall under at least one of the following categories: Facebook’s setup is constantly changing, so information that was written three years ago may no longer be valid. • by Ryan Lonac. Locate the review you want to respond to privately.4. how to respond to negative Facebook reviews. In the early days, brands would rely on Facebook and Twitter to promote their offerings. Avoid this by including a phone number or email address they can contact to claim the offer you made, or by asking them to privately message you. To tackle the immediate response more effectively, you can use an Autoresponder for Facebook reviews and automate your reply. 5) Reply to Comments. To change who you’re commenting as, click the dropdown and select your business’ page. Enter the subject and content of your message. Auto reply to Facebook comments with MANYCHAT. Compliments. You can choose to reply with a private message for all comments on all posts or comments for a specific post matching a rule. Recently we also have shared best comments for Facebook friends pictures. on how to leave a review on Facebook because it can often be confusing, like this: Head to the reviews section of our business page: [INSERT REVIEW PAGE LINK], – Locate the “Do you recommend [BUSINESS NAME]?” section, – Select your response and provide feedback on your experience. Locate the review you want to respond to. You can almost always diffuse a tough situation with a sincere apology. Reply to Every Comment. Own a restaurant? >>> Detect offensive content or spam comments and automatically remove it … There are more than 490 comments on that single ad! My beautiful children and I My gorgeous daughter and I My stunning wife and I My family: The greatest group of people I’ve ever had the privelege of knowing. In general, you should try to keep all review replies short and succinct - three sentences for your whole reply is a good rule of thumb.. Sections of this page. If a fan is giving you a compliment, they are engaging you with you. Choose “manage replies” and “create reply”. You want to acknowledge that engagement and propel it forward to form a stronger relationship. Click “Reviews” or “Recommendations” on the left-hand sidebar: 3. How to Respond to Messages on Facebook Messenger, Why Social Media Integration is Essential to Content Marketing, Why iOS 14 Could Drive Up the Cost of Facebook Ads + 3 Marketing Alternatives, Does Your Website Need Images? It's not always easy to accept credit. Because things do exist beyond our perception :) Let’s talk about how Facebook could help you start achieving your business's goals. Make sure to check that out too. You may think that by avoiding negative Facebook reviews or recommendations, you avoid adding fuel to a fire – but you’re only making things worse. In order to properly handle a fake review, we recommend you respond to let others browsing your reviews that you’re taking care of it. Best comment on friend pic on FB. 1. But when you deflect the comment, you fail to … Step 5. Auto reply to Facebook comments with CHATFUEL. It’s for those you suspect were paid for or written by former employees or competitors. After reading it a second time, you may see a little bit of truth in their critique. The comment will now be hidden. Locate the fake Facebook review you want to remove. Sometimes. which makes the process of getting more Facebook reviews easy. Using Statusbrew's Comment Management Solutions, you can easily hide, delete & reply to Facebook comments and provide dedicated customer service across social from a single inbox. Its chock-full of tips and tricks to grow your business. Politely question the credibility of their review: If they continue to publicly comment back, refer them to an email address, phone number, or ask them to privately message you to further discuss their experience. But... Long-press on the comment. Go to the comments section on your Facebook post. © 2020 Rising Star Reviews. look like Rockstar.